Help & Advice

Some helpful points that you may find useful.

PhotoSent01Choosing a care agency to look after yourself, a loved one, relative, friend or neighbour can be a daunting process. There will be many questions you will need answered: are the staff well trained, are they reliable, experienced and dedicated to their work, are they local and know the area well, have they a good track record and do they meet the standards of the Care Quality Commission?

Prime Care is here to help. It is a local care agency, has been one of the market leaders in the provision of domiciliary care in the Salisbury and Amesbury areas for the past 20 years and has been an approved provider for Wiltshire Council for 20 years. We are a member of Wiltshire Councils ‘Help to Live at Home’ Alliance, a flagship Social Care service.

Director Paul Riley said: “We provide all aspects of personal care, as well as preparing meals, shopping and other light domestic tasks. We work closely with family members, social workers, doctors and other health professionals in order to provide a person centered service.

We can also assist with and advise on applying for Direct Payments from Wiltshire Council. Direct Payments allow clients to have the cost of their care, if they are funded by the council, paid directly into their bank accounts. They can then choose which agency they would like to provide their care instead of having to use one the council chooses. When choosing an agency, you should consider the following”:

  • Is it local and do staff know the area well?
  • Are the staff highly-trained?
  • Are they reliable, experienced and dedicated?
  • Are they flexible and reasonably priced?
  • Is the management team friendly and always on hand?

With Prime Care, you can be confident of all of the above.